Customer Information & Company Assurance

At Checkmate Building we are committed to delivering high-quality construction, landscaping, and home extension services with complete transparency and professionalism. To ensure a smooth working relationship and uphold our 5-star reputation, we’ve outlined a few key details below:

Scope of Work

- All work will be carried out as agreed upon in the written quotation or contract, we reserve the right to amend the contract/quotation if necessary.
- Any additional work requested outside the original scope will be discussed, quoted, and agreed upon before proceeding.
- We reserve the right to review and adjust timeframes due to factors outside our control (e.g. severe weather, supplier delays), though we always work to minimise disruption.

Payments & Deposits

- A deposit is required before work begins to secure labour and materials.
- Progress payments are agreed upon in advance and are essential for the smooth continuation of your project, if we encounter any issues completing the project we may request additional funding to be provided from the overall project price.
- Delayed payments may result in paused work to avoid further costs being incurred.

Scheduling & Delays

- We strive to work to agreed timelines, though external factors like weather can sometimes impact progress.
- We will always keep clients informed of delays and any necessary adjustments to scheduling.

Changes & Variations

- We’re flexible and happy to accommodate changes where possible. However, variations may affect timelines and costs.
- Any changes will be documented and require written confirmation before proceeding.

Workmanship Guarantee

- We take pride in our work and offer a guarantee on all workmanship, details of which can be provided upon request.
- Materials are subject to manufacturer warranties where applicable.

Communication & Reviews

- We value open communication and welcome your feedback throughout the project.
- If any concerns arise, we ask that you raise them promptly so we can resolve them quickly and professionally.
- We work hard to maintain our 5-star feedback across all platforms and appreciate your support in sharing your experience once the job is complete.

Disputes & Resolution

- Our goal is always a positive outcome, but in the rare event of a dispute, we are committed to resolving it fairly and efficiently.
- If necessary, we may refer to third-party mediation in accordance with UK consumer protection standards.